Frequently Asked Questions
Everything you need to know about Decanto
What is a decant?
A decant is a small sample of a luxury fragrance, typically ranging from 2ml to 10ml. It allows you to try expensive perfumes before committing to a full bottle. All our decants are professionally filled from authentic, full-size bottles.
Are your fragrances authentic?
Yes, absolutely. Every fragrance we sell is 100% authentic and sourced from authorized retailers. We guarantee the authenticity of all our products. If you have any concerns about authenticity, please contact us immediately.
How long does shipping take?
We offer island-wide delivery across Sri Lanka. Standard shipping typically takes 3-5 business days. For orders over LKR 2,000, we offer free shipping. Express shipping options are available at checkout for faster delivery.
What sizes are available?
We offer various decant sizes, typically ranging from 2ml to 10ml. The available sizes vary by fragrance and are clearly displayed on each product page. This allows you to choose the perfect size for your needs.
How should I store my decants?
To preserve the quality of your fragrances, store them in a cool, dry place away from direct sunlight and temperature fluctuations. Keep the caps tightly sealed when not in use. Proper storage will help maintain the fragrance's integrity.
Can I return or exchange a fragrance?
Due to the nature of decants (hygiene and safety reasons), we cannot accept returns or exchanges on opened products. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we'll make it right.
Do you offer gift wrapping?
Yes! We offer gift wrapping services for special occasions. You can add gift wrapping at checkout. We can also include a personalized message with your gift.
How do I choose the right fragrance?
Our fragrance experts are here to help! You can browse by category (Men's, Women's, Unisex) or by brand. Each product page includes detailed notes and descriptions. If you need personalized recommendations, feel free to contact our customer service team.
What payment methods do you accept?
We accept all major credit and debit cards, as well as popular digital payment methods. All transactions are processed securely through our encrypted payment gateway.
Do you ship internationally?
Currently, we only ship within Sri Lanka. We're working on expanding our shipping options. Sign up for our newsletter to be notified when international shipping becomes available.
Still have questions?
Our customer service team is here to help. Reach out to us and we'll get back to you as soon as possible.
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